| Name of Complainant | |
| Date of Complaint | September 19, 2021 |
| Name(s) of companies complained against | Tata Sky |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
As per below correspondence tata sky people are refusing to give me even my balance money.
please take action.
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Re: faulty set top box
Ashfaq Ghanchi
12:09 PM (0 minutes ago)
to nodalofficer
Dear Sir,
Are you understanding me or don’t want to understand.
A phone call comes from your office and it says that the charge will be charged, then why has it been kept as an office like Customer Care Office and Nodal Office, While you people have nothing to do with the customer.
Close my account and return my balance money and if you do not want to give it back, then consider it a gift from my side.
And yes, don’t you think that this complaint will stop here.
NO Thanks
Ashfaq Ghanchi
9824315893
On Wed, Sep 15, 2021 at 6:23 PM wrote:
Service Request No.: 33M5XDYK
Hello Mr. Asfaq,
This is in reference to your email to the Nodal Officer, regarding the Tata Sky Service.
We are sorry for the inconvenience caused.
We really appreciate your valuable feedback on our process.
We are not taking your complaint lightly. In fact, we have notified the concerned department and we will ensure to improve our services.
As discussed, we would like to inform you that to resolve the technical issue we require visit by a trained technician.
It costs us to retain trained technicians in every geography. What we charge you for a visit is less than what it costs us.
Hence, we would like to inform you that the service visit charges Rs.175/- and material replacement charges extra would be applicable post warranty period.
Please let us know the preferred date and time to arrange technician visit at your premises to resolve the technical issue.
Your current account balance is Rs.107.44/- available as on 15/09/2021.
You can call us on our helpline or log on to tatasky.com for any further information.
Thanks,
Madhusudhan
Tata Sky Nodal Desk
tatasky.com / help@tatasky.com
—–Original Message—–
From: asfakin@gmail.com
Sent: 15/09/2021 04:17:42 PM
To: nodalofficer@tatasky.com
Subject: faulty set top box
Dear Sir,
I am very upset with Tata Sky since last 1 year.
I am using your service from last 8 years and every year i get 1500 to 2000 maintenance every year i have to change set top box.
Your engineering never comes according to the time, so I have to get the work done by paying a charge to a private engineer.
You give me a set top box for free or close my account.
Please call me on 9824315893
Thanks
BR
Ashfaq Ghanchi
9824315893
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