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False information in cancellation protection

Name of Complainant Razia Begum
Date of ComplaintJanuary 16, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Razia Begum:

Hi there,

Yatra.com has shown some amount during booking while choosing cancellation protection and attracting the customers.After we cancel, we know the ground reality.

I should ideally get 15273 rs for my Hyderabad to srinagar and srinagar to hyderabad ticket after the cancellation.Now they say I will only get Rs.10k ..if that is the case , no one will book on fake yatra.com

Check the screenshots.

This is insane and cheating as you guys are showing different cancellation amount during booking and later showing something else. 5000 clause was not disclosed.Very bad.


Image Uploaded by Razia Begum:

One thought on “False information in cancellation protection

  1. Dear Razia.

    Greetings from Yatra.com!

    We would like to inform you that to avail the benefit of the cancelation protection, the passenger needs to cancel the booking 24hrs before the departure time online with the applicable cancelation charges and later needs to register their claim for the cancelation charges online by visiting the link libertyinsurance.in or call Liberty General Insurance helpline number 1800 266 5844 within 10days for the cancelation, kindly note liberty insurance policy has been again shared below.

    Policy No. 21134415227
    Policy No. 21134415228

    Yatra Care

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