|Name of Complainant|
|Date of Complaint||July 25, 2022|
|Name(s) of companies complained against|| Yatra
|Category of complaint||Internet Services|
|Permanent link of complaint||Right click to copy link|
|Share your complaint on social media for wider reach|
I booked a hotel on Yatra’s website named “Taj Regency Kapurthala” for dates 11 July -12 July.
I made the total payment of Rs. 3055.The purpose of my visit was the SSB interview of the Indian Army.
On reaching late in the night , the owner of the hotel informed me that they have no links wit Yatra. The mobile number mentioned was out of reach.
It was tremendous difficulty for me to look for another hotel at night with all the luggage.
Since then they have not even talked over phone and send same automated message.
There is no sign of refund.
The fact that yatra allows fake/non-existent hotels on it’s platform, itself is a fraud to many consumers who had trust on the website.
One thought on “Fake Hotel booking on Yatra.com”
Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would like to inform you that we have forwarded the request to initiate the refund of INR 2930 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care