has responded to this post

Fake Hotel booking on Yatra.com

Name of Complainant Shashank Shekhar
Date of ComplaintJuly 25, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
Share your complaint on social media for wider reach
Text of Complaint by Shashank Shekhar:

I booked a hotel on Yatra’s website named “Taj Regency Kapurthala” for dates 11 July -12 July.
I made the total payment of Rs. 3055.The purpose of my visit was the SSB interview of the Indian Army.

On reaching late in the night , the owner of the hotel informed me that they have no links wit Yatra. The mobile number mentioned was out of reach.

It was tremendous difficulty for me to look for another hotel at night with all the luggage.
Since then they have not even talked over phone and send same automated message.
There is no sign of refund.
The fact that yatra allows fake/non-existent hotels on it’s platform, itself is a fraud to many consumers who had trust on the website.

Image Uploaded by Shashank Shekhar:

One thought on “Fake Hotel booking on Yatra.com

  1. Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would like to inform you that we have forwarded the request to initiate the refund of INR 2930 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

Leave a Reply

Your email address will not be published. Required fields are marked *