Failed PayTM amount not getting back to my account.

Name of Complainant Shailesh Kodamana
Date of ComplaintSeptember 28, 2018
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Shailesh Kodamana:

I was adding money Rs 3000 from my Deauche Bank to Paytm on 21st august 2018. it failed and money was is not refunded to my account yet.

Detailed conversion.

I call Paytm and informed on 21st augst,

they asked me to wait for 24 and 2days and then 10 working days.

Still did’t got the money back,

They i reached them again they created a ticket for me with following reference number.

(Regarding your query with Paytm Care (Reference No.: 83378920)

Message

Mail from Paytm in quot

Mail end

 I provided the bank statement  3 times every time they please provide the correct statement.

and 4 time they asked to highlight the failed transaction, and i Provided, they took time and said it has got refunded.   and asked me to check with the bank.

I called the Deutsche bank they said they don’t support refund method IMPS  used by Paytm.

and they said they can credit the amount back to my paytm wallet.

i informed the same they again asked me to reach out the bank, Deutsche Bank again said it dose’t support Paytm refunds so ask them to refund the amount back to paytm wallet.

and gave below reference number to say the transaction was successful.

Hear is the order reference given by Deutsche bank India
Order number :20180812022653280579
Reference number 107416742659
I conveyed the same message again Via mail to paytm care but not Response.
Please help

 

 

Image Uploaded by Shailesh Kodamana:

Failed PayTM amount not getting back to my account.

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