| Name of Complainant | |
| Date of Complaint | October 5, 2026 |
| Name(s) of companies complained against | Edubridge Learning Pvt Ltd |
| Category of complaint | Education |
| Permanent link of complaint | Right click to copy link |
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I am filing the present complaint against the Opposite Parties in relation to the course which I enrolled for through EduBridge in January 2023.
At the time of enrollment, the sales representative/personnel of EduBridge made several representations regarding the course fees and payment arrangement. I was specifically informed that EduBridge would bear/pay the course fee for the first four months, and thereafter the amount would be recovered from my salary/through the company or employment arrangement. I was given the understanding that this was a course/employment-linked payment arrangement and I was never clearly informed that any loan or financial facility was being created in my name.
Most importantly, the sales representative did not clearly disclose to me that the course fee/payment was being financed through a loan or that I would become liable to pay EMIs to a financial entity.
I also paid approximately ₹2,000 as a registration fee at the time of enrollment.
After approximately four months, I unexpectedly started receiving continuous calls from Credit Fair regarding payment of loan EMIs. I was shocked to learn that a loan/financial liability had allegedly been created in my name in connection with the course.
I had never knowingly agreed to take such a loan on the terms now being communicated to me. I was not properly informed about the lender, loan amount, EMI amount, tenure, interest rate, repayment schedule, loan agreement or other material terms before being induced to enroll.
Further, I state categorically that I did not receive any loan amount in my bank account. No amount corresponding to the alleged loan was credited to my personal bank account. Therefore, I am unable to understand the basis on which a loan liability has been created in my name and why I am being asked to repay the same.
The conduct of the Opposite Parties has caused me considerable mental harassment, financial stress and inconvenience. Had the sales representative honestly and clearly informed me that I was being made liable for a loan/financial facility, I would have been able to make an informed decision regarding enrollment.
I submit that the material information regarding the alleged loan and financial liability was not disclosed to me at the time of enrollment. The representation made to me regarding the payment of course fees was materially different from the subsequent demand for EMI payments.
Grounds of Complaint
Misrepresentation and misleading information: The sales representative represented the payment arrangement to me in a manner that did not disclose the alleged loan liability.
Non-disclosure of material information: I was not clearly informed that a loan/financial facility would be created in my name, nor were the material terms of such alleged loan properly explained to me.
Deficiency in service: The relevant and material information concerning my financial liability was not properly disclosed before I was induced to enroll.
Unfair trade practice: The representations made to me regarding the payment of course fees and the subsequent creation of an alleged loan liability were materially inconsistent.
No receipt of loan amount: I have not received the alleged loan amount in my bank account. The Opposite Parties are therefore required to produce complete documentary evidence showing the alleged disbursement, including the date, amount, beneficiary account and bank transaction details.
Harassment through EMI demands: After approximately four months, I began receiving repeated calls from Credit Fair demanding payment of EMIs for a loan that I was not made aware of at the time of enrollment.
Registration fee: I also paid approximately ₹2,000 as registration fee, which was paid on the basis of the representations made by the sales personnel.
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