| Name of Complainant | |
| Date of Complaint | October 3, 2026 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 08/09/2026, I deposited 122 ETB into my 1xBet account via Telebirr (transaction time: 19:55). The deposit was marked “Unsuccessful” in 1xBet’s system, but the money was debited from my Telebirr account and has not been returned.
I filed a complaint with 1xBet on 08/09/2026 (Ticket No: 21942548). On 13/09/2026, I was told to delete my original query and submit a new one with a receipt. I did so (Ticket No: 22228659). I was then told the new resolution date would be 19/09/2026.
As of today, 15/09/2026, my 122 ETB has not been credited to my 1xBet account nor refunded to my Telebirr account. 1xBet has failed to resolve this matter within a reasonable timeframe.
Image Uploaded by Abraham Nigussie:
We are very sorry that this situation has occurred. Due to an error in the request, it may be declined by the payment system, and in that case, the funds are returned to the account from which they were sent. However, according to the regulations of different local banks and payment systems, the refund process can take up to 14 business days.
Please wait until the specified period to expire and contact our support team again at info-en@1xbet-team.com, providing your account statement from the time of the transfer until now, where it is clear that the funds have not been returned, so we can forward your request for further resolution with the payment system. Thank you very much for your patience and cooperation.