| Name of Complainant | |
| Date of Complaint | October 3, 2026 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 08/09/2026, I deposited 122 ETB into my 1xBet account via Telebirr (transaction time: 19:55). The deposit was marked “Unsuccessful” in 1xBet’s system, but the money was debited from my Telebirr account and has not been returned.
I filed a complaint with 1xBet on 08/09/2026 (Ticket No: 21942548). On 13/09/2026, I was told to delete my original query and submit a new one with a receipt. I did so (Ticket No: 22228659). I was then told the new resolution date would be 19/09/2026.
As of today, 15/09/2026, my 122 ETB has not been credited to my 1xBet account nor refunded to my Telebirr account. 1xBet has failed to resolve this matter within a reasonable timeframe.
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