| Name of Complainant | |
| Date of Complaint | March 23, 2019 |
| Name(s) of companies complained against | Videocon d2h |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Videocon d2h connection. Customer id 163050392 and my registered mobile number with this service is 9583541986. The customer care numbers for Videocon d2h are 0120-3989677 and 9115691156 are always busy . Not able to connect with customer care as few channels are not available to watch even after recharge of d2h since month of March 2019. These customer care numbers are tried calling multiple times at different time in a day but everytime the number is busy. I am not able to view channels even after recharge. I tried to subscribe the channels by going online on videocon d2h website as per the new rule of TRAI. At the end of the page it says Thank You where I assume the channel subrictions are done as per my choice. But still I am not able to view those channels. Hence I tried calling customer care which is always always busy. I tried both the numbers mentioned above, could not connect
Image Uploaded by Ranjita:
Dear Ranjita,
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Regards,
Team d2h
Dear Ranjita,
As per discussion over the call with you on RTN- 9583541986, we have added the channels as per your request.
Regards,
Team d2h