| Name of Complainant | |
| Date of Complaint | July 17, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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pathetic customer service by Airtel. I am using Airtel DTH HD box (customer ID – 3021979356) and wanted to upgrade it to Xstream box so I went to the airtel web site and applied for one. By mistake, I applied for new DTH connection with Xstream box customer ID 3034361732 got generated. The technician came to my place and informed me that please cancel the request of new connection (for which I already paid Rs. 2249) and make the payment in your existing customer ID (3021979356). I made the payment of Rs. 2249 again to technician to get Xstream box. I sent an email to airtel to cancel my earlier request and refund my money (Rs. 2249) but the Cuatomer support is playing on emails since last 2 months but didn’t get my money back. I received call from airtel and represent said we will refund the money shortly but nothing happened. I am not sure how they are surviving with this kind of pathetic customer service. I want my money back ASAP.
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