| Name of Complainant | |
| Date of Complaint | November 24, 2022 |
| Name(s) of companies complained against | OYO ROOMS |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I made a transaction for booking (id-vdcv5403) a hotel via oyo rooms on 2nd nov 2022 with transaction amount of 712 + 60 from phone pay upi (attached from sbi) . I cancelled the booking on the same date (2nd nov 2022) due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and sbi again and again without any worthy results
Image Uploaded by Nitin Arora:
Hey, as per our records, our team has successfully refunded your money. We suggest you to please connect with your bank to check for the same. Thanks!~PD