Name of Complainant	Anup Gupta
Date of Complaint	May 7, 2020
Name(s) of companies complained against	dish tv
Category of complaint	Entertainment
Permanent link of complaint	Right click to copy link
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My VC : 02542259699 , It is my first time recharging a Dish TV after TRAI new rules.

I selected 57 channels and paid 435 Rupees, but they did not started the channels i selected. they kept the money but did not provided the service. When I called customer care he said pay some more to see the channels you want, because you currently have a “Manoranjan Pack” which doesn’t allow individual channels. I said “You should provide that information on the website when a customer selecting channels, website should not accept payment in that case, it is totally wrong to take payment for a service you are not going to provide”
and If I have to select a combo which lets me select the channels of my own choice then notify me before making the payment. Now you people are asking more money which I wasn’t aware about.
So I need a full refund for the payment made.

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