| Name of Complainant | |
| Date of Complaint | March 20, 2022 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have ordered food on Zomato on 23.02.2022 and today is 28.02.2022. I had an issue with the order and Zomato has initiated a refund on the same day and had provided me RRN 205449789761 as a reference to my refund.
However, the refund which should have been reflected back to my bank account within 4-5 business days is not done till date. On enquiring about the the reason for the delay multiple times, they have always complained that the payment has been reversed by the payment gateway.
I have requested them to credit the money as Zomato credits to avoid this problem. Denying to credit that way, they are not responding properly.
On informing Zomato to deal with the issue from their end and acknowledge that the payment is pending through a mail, they have not only denied to accept through mail but also denied to resolve the issue with payment gateway.
Please resolve this issue and enforce stringent rules to deal with issues of this kind.
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