| Name of Complainant | |
| Date of Complaint | November 11, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On the night of 6 nov i tried to deposit the amount of 2000 into my gaming account but I didn’t received it and after sometime I reach to costumer support and they told me to send screenshot & bank statement of the payment from registered email id I did everything they asked but still I didn’t recieve it yet into my account , I can’t understand is 5 days not enough for payment department to check the request evertime I ask them about my request their replies are same that sorry sir we had already send it to our payment department wait I will clear after few …
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Hello!
We sincerely apologize for the delay with your deposit. Usually, the deposit is credited within an hour, but in some cases, due to the load on the payment system or the bank, the process can take up to a few days.
We recommend contacting support through your account on the 1xbet website or in the app if you haven’t done so already. Please provide all the details of your payment to help us resolve your issue more quickly.
We appreciate your patience and are ready to assist you. Thank you for staying with us.
Best regards,
The 1xbet Team