| Name of Complainant | |
| Date of Complaint | November 11, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On the night of 6 nov i tried to deposit into my gaming account of payment 2000 . I made the request deposit was not credited into my account then I contacted costumer support they told me to send the screenshot of payment and we will done it but after some time I reach them again to ask about my top-up they told me to provide bank statement but still after 5 days amount isn’t credited into my account and they say we had already send it to payment department for process , but I can’t understand that which payment department needs 5 days to clear the payment , they are the worst in betting subject
Bycott @1xbet
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We deeply regret any inconvenience caused by the delay in processing your deposit. Under normal circumstances, deposits are typically credited within an hour. However, there are instances where, due to heavy load on the payment system or delays at the bank’s end, the process may extend to a few days. We understand that this can be frustrating, and we are committed to resolving the issue promptly.
To expedite the resolution, we highly recommend reaching out to our support team through your account on the 1xbet website or mobile app, if you have not already done so. When contacting support, kindly provide all pertinent details regarding your payment. This information is crucial in allowing us to trace and address the issue more efficiently.
Your patience during this time is greatly appreciated. Rest assured, we are here to assist you every step of the way. We value your loyalty and are committed to ensuring you have a seamless experience with 1xbet.
Thank you for choosing to stay with us.
Warm regards,
The 1xbet Team