| Name of Complainant | |
| Date of Complaint | November 5, 2022 |
| Name(s) of companies complained against | Oyo |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked OYO room through OYO app and paid full amount online. During checkin at hotel, the hotel staff demanded additional amount which I refused to pay and contacted OYO customer care. The customer care agent said that I have to pay additional amount or can choose another OYO room subject to availability and payment for the new hotel that I choose. I did not agree as it was around 10.30 pm and they cancelled by booking and did not refund any amount.
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