Denial of refund

Name of Complainant Vijayalakshmi
Date of ComplaintOctober 2, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Vijayalakshmi:

Accidentally made a payment from Paytm for two thousand to Google recharge play. Immediately contacted Paytm to cancel the transaction, but they denied saying that the recharge was successful. When checked Google Play account no recharge had come through. Therefore I contacted Google again we cancel the transaction and refund amount. Yet Paytm has not yet refunded the amount and now is asking me to make the payment.

Image Uploaded by Vijayalakshmi:

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