Denial of Product Warranty

Name of Complainant Sandeep Kumar
Date of ComplaintNovember 17, 2018
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Sandeep Kumar:

I had purchased WD External hard disk from Paytm last year as per order#3113173757, which is still under warranty. Unfortunately my disk stopped working and needs replacement. When I contacted WD support team, they said that the given hard disk was originally sold in China not in India, so warranty can’t be given. I couldn’t understand that if I bought my hard disk in India from Paytm site and the invoice shows the seller is from Gurgaon, India, then how come the product was originally sold in China instead of India ? WD Vendor support asked to contact your place of purchase to avail the warranty. I am following up on this from 1-Nov-2018, Please refer PayTm Complaint#94134806 and 95337722. Please help.

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Denial of Product Warranty

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