Delivery of defective product and no refund/replacement

Name of Complainant Ila
Date of ComplaintSeptember 28, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Ila:

I ordered a king size Sleepx bed from Amazon on in the first week of August and when I got it assembled and slept on it. It got broken the same night with a mere weight of 62 kgs. I sent the pictures to the customer care team and asked for replacement. The team gave me the time of 3-4 business days and till date which is now over a month, nobody came for the pick up of the item. After getting irritated with the the constant negligence and false promises by the team, I asked for the refund but unfortunately I dont have any till date. So technically, I neither have a bed to sleep nor do I have my money back.

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Delivery of defective product and no refund/replacement

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