Name of Complainant	K. Ramesh Naik ( Ram trivik)
Date of Complaint	September 25, 2020
Name(s) of companies complained against	zomato
Category of complaint	Hotels & Restaurants
Permanent link of complaint	Right click to copy link
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1. Hi ,

   I have ordered Kaju pulavu from Lucky restaurant nd delivery guy name is something Rajesh kola as per truecaller name which it’s showed when he reached my door.

   Order id: 1582545049

   Date:Aug 15th, 2020 01:30 PM

   Delivery guy said that the transaction made by me is failed nd asked to pay by cash

   … I said I don’t hv cash nd paid via phonepe.. Of amount rs251/-

   After I had my food, I hv checked whether transaction which I hv made via credit card was cancelled or not . I have checked order details but it showed that I hv already paid via card.

   I called delivery guy regarding this… He said, don’t worry… I will ask with my teamnd I will send back ur money nd asked to send screenshot via whtsapp..

   I hv shared the screenshot nd shared my Google pay nd phone pe number to return my money…

   When I called him now, he is not responding

   Please look into this nd  I would like you to escalate this to zomato team nd help me in credit back my money….

   For reference I have shared the screenshot of phonepe Transaction and  order details transaction from zomato app.

   Zomato team response:

   Hello Ram,

   Hope you’re doing well.

   With regards to your concerned order 1582545049, we completely understand your concern about not having a desired online ordering experience with us.

   We had word with rider and he informed us that he did not collect any amount on that day as the order was prepaid.

   Do let us know if there is anything we can help you with. For a quicker resolution, do ping us on the in-app chat support.

   Regards,

   Ramtrivik.

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