| Name of Complainant | |
| Date of Complaint | May 25, 2023 |
| Name(s) of companies complained against | Wakefit |
| Category of complaint | Home & Garden |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I would like to share my extremely unsatisfactory experience with the recent purchase of the Dreamer 3+2 Sofaset from your Gurgaon outlet (MG Road) on 22nd April. When I made the purchase, I was assured that if I paid upfront, the delivery could be made within 7 days as I needed the sofaset urgently. However, despite continuous follow-ups and reassurances from your customer service representatives and department manager, the delivery was delayed until 6th May. This delay was inconvenient and contradictory to the initial promise made to me.
Furthermore, the delivery experience was a nightmare. The sofaset was delivered to my residence late at night, around 9 PM, by a hurried delivery agent who seemed in a rush to complete the delivery and move on to the next one. As a result, we were given very little time to thoroughly inspect the sofaset. To my disappointment, the next morning, I discovered that one of the legs was broken, and the fabric had been torn from multiple places, as evident in the attached images.
I contacted the store manager, who acknowledged that this quality issue was not isolated and other customers had faced similar problems due to internal logistics and other issues. The manager apologized for the inconvenience caused and assured me of a full refund, which was initiated on 7th May.
However, despite numerous calls and assurances, the sofaset remains in my possession, occupying space and blocking the funds I had paid for its purchase. Each time I inquire about the pickup date, I receive the same response that it will be resolved within the next 48 hours. A sofaset is not an item that can be easily packed and stored, and the blocked funds prevent me from making an alternative purchase.
I am deeply disappointed and frustrated with this entire shopping experience. The lack of coordination and clarity between your online and offline teams has left me perplexed and clueless about the status of my refund and the pickup process. Overall this was the worst shopping experience I ever had and I will urge all customer to be careful with their promises and marketing gimmicks.
Image Uploaded by Arpit Jain: