Delivered wrong product and didn’t pick up the item for replacement

Name of Complainant Sumana Bakshi
Date of ComplaintAugust 18, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Sumana Bakshi:

I had ordered a musical baby walker on 4th August 2023 but received a wrong product on 11th August 2023( order ID OD328798532402341100). Inspite of repeated requests the product has not been picked up by courier provider.I have contacted the Flipkart customer care team several times but didn’t get any positive response from them. I am requesting you to please resolve this issue as soon as possible , otherwise I have to lodge complaint to consumer forum.

Image Uploaded by Sumana Bakshi:

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