| Name of Complainant | |
| Date of Complaint | March 6, 2021 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Sir,
I have ordered Redmi Note 9 Pro mobile on amazon on 28th Feb,2021 under exchange offer. I received my parcel on 1st march & they pickup old phone under exchange offer. Once I opened parcel I found that that mobile not in ON condition so I requested amazon for replacement. they accept my request for replacement on 1st March & send new mobile on the same day. On 2nd March I contacted Amazon Logistic person for delivery New replacement mobile & to pickup faulty mobile. They refused to pickup dead phone & not delivering new phone due to some technical issue. I called 100 time to amazon customer service but no one is giving solution. They are not cooperating. Only delay in process.Kindly look into this matter & solve the same asap
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