| Name of Complainant | |
| Date of Complaint | October 8, 2019 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Delayed delivery and offensive message in the SMS received about product delivery status.
I am writing this email to bring following incident and complain about them
1. Delayed delivery – Delivery was expected on 7th Oct. I got sms that the item has been shipped. After few days, received any message that it is out for delivery, but did not receive the item. Later got multiple messages that it could not be delivered and asked to click on link to check the status. If the item was not delivered on time, what is the use of it. I had ordered it to gift my relative on Dashahara. When I talked to customer representative, he was apologetic and promised to do everything from his side and escalate this issue.
2. R.I.P. message: When I clicked on the link in SMSes, it showed message that the link has expired and showed R.I.P. message on a stone. Attaching the message screen shots for your reference. I am shocked to get such message on Dashahara and not sure who came up with this innovative image in the message. I am expecting strictest action against the person/agency responsible. Have discussed this message and my shock with customer representative also.
Has been it done on purpose????????
Impact on me:
1. I could not gift the item to my relative on Dashahara and had to go to local shop for shopping.
2. Getting R.I.P. in the message on one of the the biggest Hindu festival is very shocking. For someone it might be a joke, mistake, ignorance or whatever. For me, it is an offence, that must be punished.
2. Getting R.I.P. in the message on one of the the biggest Hindu festival is very shocking. For someone it might be a joke, mistake, ignorance or whatever. For me, it is an offence, that must be punished.
Action expected:
Flipkart must be strict on delivery commitments.
Diversity training should be given to the team who work on communication content and also quality/review of such communication content must happen.
Image Uploaded by Milind Gapchup:
Diversity training should be given to the team who work on communication content and also quality/review of such communication content must happen.
