| Name of Complainant | |
| Date of Complaint | November 20, 2018 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Context:
Recently, I lost my Vodafone prepaid SIM card. But when I went to get the same number reissued, I realised that all this while the number had been in one of my friends’ name. One employee at their store asked me to get an NOC from my friend for ownership transfer.
The next time I went to the same store, post my friend had sent the NOC, another employee there mentioned that they can only issue a postpaid SIM. I was fine with that, but not sure why this information was not provided during my first visit. I filled out the application to issue a new postpaid SIM card for the same number but now issued in my name instead of my friend’s. The employee said the SIM should be activated within a week.
Issues:
Not sure why the process of application is still on paper and not digital. But anyway, it has been more than a week now, the SIM hasn’t been activated yet.
Vodafone boasts of speedy resolution of customer issues, but in my case it seems to be taking a lot longer. This number being my primary contact (linked to most of my accounts), the delay in this simple process is causing inconvenience in my day to day activities.
Moreover, there seems to be no one at Vodafone who cares to address my concerns. The employee at the store answered my call once and asked me to wait but is not responding to my calls now.
The customer care executives are unable to answer my concerns because they say they can’t see the right application in the system. Not sure if the Vodafone customer care employees are incompetent or the systems in place at Vodafone are bygone in this digital age.
I would really appreciate any and all help in resolving this issue fast.
Image Uploaded by Vishnuvardhan Krishnakumar: