Delay in refund

Name of Complainant Santhosh Y, Naresh CH
Date of ComplaintAugust 19, 2023
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link
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Text of Complaint by Santhosh Y, Naresh CH:

Booked a flight with ref id: 0701230027908 through Yatra, unfortunately, due to unforeseen circumstances, the airline rescheduled the flight. we were promptly informed about this, and we were assured that a refund would be processed for the full amount paid for the tickets.
However, it has been one month since Indigo sent the cancellation mail and refund details, and the refund has not yet been credited.
We are communicating with Yatra from July 23rd, but they kept on delaying the process

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Delay in refund

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