| Name of Complainant | |
| Date of Complaint | August 16, 2026 |
| Name(s) of companies complained against | Knya |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I purchased a medical scrub from Knya Med Scrubs during the Doctors’ Day Sale. Since there was no return option available, I requested an exchange due to a size issue. I also paid an additional ₹299 for customized embroidery, which I wanted on the exchanged scrub as well.
It has now been more than 8 days since I requested the exchange. Every day, the customer support team gives the same response that the pickup will be arranged within 24–48 hours. However, no pickup has been scheduled, no exchange has been initiated, and no concrete action has been taken.
Despite repeated follow-ups, the company has failed to resolve my issue. They refuse to transfer my call to a senior representative or provide any proper explanation or timeline. They are only giving repeated assurances without taking any actual steps to process the exchange.
I have already made the full payment, including the additional embroidery charges, but the company is not fulfilling its responsibility to provide timely customer service. My clinical postings are starting within the next 10 days, and I urgently require the exchanged scrub. Due to their continuous delay and negligence, I am facing inconvenience and unnecessary mental stress.
I request that the concerned authority direct Knya Med Scrubs to arrange the pickup immediately, complete the exchange without any further delay, and take appropriate action for their deficiency in service and unfair customer support practices.
