| Name of Complainant | |
| Date of Complaint | December 4, 2019 |
| Name(s) of companies complained against | OYO ROOMS |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked a hotel room from OYO named Lime light in Munnar from 28th Nov 2019 to 30th Nov 2019 on 01 Oct 2019. But when I reached the hotel I came to know that this is not the hotel which I booked. I called the OYO customer service. They said that they have changed the booking as there was the problem with the property. OYO didn’t informed me before changing the booking and booked me to some downgraded homestay in the isolated location which put my family security at stake. I requested them to change my booking but they said that the property rates are too high and they put my phone on hold for 40 min for 4 times and disconnected 5th time they booked my hotel at higher price. The whole process caused me mental harassment and insecurity.
Image Uploaded by Arshwinder Singh:
Hi Arshwinder,
Thank you for bringing this to our immediate attention. We understand that nothing that way say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority.
Kindly share your Booking ID or Contact details over Direct Message so that we can base with you asap.
Regards & Thanks
TEAM ORM