| Name of Complainant | |
| Date of Complaint | January 17, 2026 |
| Name(s) of companies complained against | apfiber |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Krishna sai reddy kallam
chagantipadu, thotlavalluru mandal, andhrapradesh, 521163
17-01-2026
**To,**
**The Nodal Officer / Regional Manager,**
**AP Fiber Net Limited,**
andhrapradesh
Subject: Deficiency of Service, Breach of Contract, and Negligence regarding Customer siv angai reddy.
**Ref:** Monthly Subscription Plan (₹500/-); Multiple Unaddressed Complaints.
**Dear Sir/Madam,**
I am writing this letter to formally register my severe dissatisfaction and to place you on notice regarding the gross deficiency of service, continuous negligence, and unfair trade practices exhibited by AP Fiber Net in relation to the internet connection provided to my residence/office under the Customer ID mentioned above.
**1. FACTUAL MATRIX**
I have been a subscribing customer of AP Fiber Net, diligently paying the monthly subscription fee of **₹500 (Five Hundred Rupees)**. As a consumer who fulfills their financial obligation promptly, I am entitled under the law to a stable, high-speed, and continuous internet connection as promised in your service agreement.
However, for the past [Number] months/weeks, the service provided has been abysmal and entirely inconsistent with the terms of our agreement. The specific grievances are as follows:
* **Chronic Connectivity Failure:** The internet connection frequently disconnects, particularly during critical usage hours. This instability renders the service virtually unusable for professional or personal requirements.
* **Sub-Par Bandwidth:** Despite subscribing to a specific speed plan, the actual speed delivered is consistently lower than the promised bandwidth. This constitutes a direct breach of the Service Level Agreement (SLA).
* **Operational Instability:** I am facing severe latency issues, packet loss, and frequent “downtime” while browsing, which disrupts my daily activities and causes significant mental agony.
**2. HISTORY OF NEGLIGENCE**
I have raised formal complaints regarding these issues on multiple occasions via [mention how you complained: e.g., customer care helpline, email, app tickets].
* **Previous Complaint Reference Numbers:** [Insert Ticket Numbers if available, e.g., #12345, #67890]
Despite these repeated intimations, your technical support team has failed to provide a permanent resolution. My complaints have either been summarily closed without verification or completely ignored. This lack of response and failure to rectify a known technical fault constitutes “Deficiency of Service” and “Negligence” under the **Consumer Protection Act, 2019**.
**3. LEGAL IMPLICATIONS**
Please be advised that your failure to provide the promised service while continuing to collect monthly payments amounts to **Unfair Trade Practices**. Under the relevant provisions of the Consumer Protection Act, a consumer is entitled to compensation for any loss or injury suffered due to the negligence of the service provider.
By failing to deliver the service for which I have paid, AP Fiber Net is liable for:
* Refund of the amounts paid during the period of disrupted service.
* Compensation for mental harassment and agony caused by the poor service.
* Litigation costs incurred should this matter proceed to a legal forum.
**4. FINAL DEMAND**
In light of the above, I hereby call upon you to take the following actions within **7 (Seven) days** of the receipt of this notice:
1. **Immediate Rectification:** Deploy a senior technical engineer to my premises to physically inspect the line, router, and configuration to permanently resolve the speed and disconnection issues.
2. **Service Assurance:** Provide a written undertaking that the internet stability will be maintained as per the plan specifications moving forward.
3. **Compensation/Refund:** Issue a credit note or refund for the months where the service was unusable, as I should not be forced to pay for a service I did not receive.
**5. ULTIMATUM**
Take notice that if you fail to comply with the above requisitions within the stipulated period of 7 days, I shall be constrained to initiate strict legal proceedings against AP Fiber Net before the appropriate **District Consumer Disputes Redressal Commission**.
In such an event, I will seek not only the rectification of services and refund of fees but also substantial compensation for mental agony, harassment, and the cost of these legal proceedings.
Treat this as a final opportunity to settle this matter amicably.
Yours faithfully,
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