| Name of Complainant | |
| Date of Complaint | September 8, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Number: 8197869831
Email: [email protected]
Order ID: OD329085121171420100
Purchase: MSI MODERN 14 C12M i3 12th Gen 1215U, 16 GB RAM
I Purchase a MSI Modern 14 Laptop from Flipkart and I got a defective and slightly damaged product.
I got the option for open box delivery hence the when the delivery person came, opened the box, took some photos, asked for OTP and started leaving.
I asked him to wait until I checked laptop but he left so I checked the product up from the top and it seemed to be good. Later in the night I completely unboxed it and that’s when I started noticing a few issues.
There are very slight scratches on the side and top lid. These scratches are not even visible to the naked eye and I only noticed them when I was very closely inspecting the product.
Then I noticed my charger was not working properly, it would charge and then not charge so I tried different sockets but still the same issue.
Then I came across another issue were my speakers were not working fine and had no sound or crackling sound coming from it.
Then again later I noticed the when ever my laptop fan turned on the laptop had a weird shock and was vibrating(Very strange for a laptop) and then fans are so loud(My friend has the same Laptop and does not face any of these issues)
The final issue I noticed is that no matter what the CPU would not go above 2 GHZ even on performance mode.
I realised I clearly got a refurbished/defective/used product so I called customer service and when I told them my issue, they hung up on me for 6 times and finally the 7th executive told that I have to wait till September 20th to get a replacement approval and replacement would take longer.
They have asked me to wait more than 2 weeks after its their fault that they gave me a this item in this condition
I had recently watched Gyan Therepy’s video where he clearly warned everyone not to purchase from Flipkart but I made a huge mistake not listening to him and made this purchase I am stuck right now. It is very frustrating as there is no solution to my issue.
Someone please help me out here.
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