Deduction in Vodafone account balance

Name of Complainant Suzanna
Date of ComplaintOctober 2, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Suzanna:

On 30th September 2021 at 9:55 a.m. I received the message from Vodafone and have been subscribed for games when I have not subscribed for anything. An amount of rs. 7 was deducted from my Vodafone account without my permission. This is cheating.

The customer care service is of no avail at all. I request REFUND of rupees 7 which has been deducted following is a text message received-

Hello!
Thank you for choosing to access Games and Videos,
You have been charged Rs. 7
Your balance is Rs. 23.28

Image Uploaded by Suzanna:

Deduction in Vodafone account balance

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