| Name of Complainant | |
| Date of Complaint | January 8, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Team,
This mail is regarding my complaint which I raised after the purchase of Boat Wave Electra Smartwatch as it was having bluetooth disconnection issue and sensors were not working properly. The charging cable was also missing. In the replacement product also the same issue was there. The complaint for the damaged replaced product with missing charging cable was raised again on 2nd January and I was told that it will be resolved completely after the investigation is done and by 6th January proper update will be provided to me.
Now today again 5 days more are asked to complete the investigation and provide the solution as half investigation is complete and approval received.
What sort of botched up system is Amazon running that customer is following up again and again but resolution is not there but only further dates. I didn’t get the product free of cost. I paid for something which I am unable to use and there is no help except false commitments. If this is how Amazon is building it’s brand then shame on you and will make sure to escalate the issue to the highest people possible.
I want proper solution on immediate basis as the product has reached the seller also for which I got the update.
This is the worst customer care service ever, I have received till date.
Proofs of all are attached in the mail.
Dr Shikhar Tyagi
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