| Name of Complainant | |
| Date of Complaint | March 3, 2019 |
| Name(s) of companies complained against | Tata Sky |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
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I have subscribed annual subscription in Sep.’18 which was valid till Sep.’19 for Dhamal Package.
On 13th Feb.’19, I had changed my plan from Dhamal Package to selective channel as per my choice, hence my balance amount of Dhamal package should be transferred from existing package to revised package approximate Rs. 2000/-.
Recently message is flashing on TV that amount has been exhausted and connection will deactivated from 2nd March’19.
While contacting Customer Care serice of Tata Sky on 1st & 2nd March’19, it was informed that on 25th Feb.’19 some of the channels have been activated by some Dealer hence balance amount is exhausted.
I want to submit you that I have never opted any channel on 25th Feb.’19 and same has been activated by some unknown dealer without my consent.
Please look into the matter on priority as Customer case service has shown their inability to resolve the issue even approaching twice on 1st & 2nd March’19.
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