Customer abuse by sending different product

Name of Complainant Akanksha Sisodia
Date of ComplaintSeptember 11, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Akanksha Sisodia:

I have ordered a suit and a chicken kurta which cost in total 1647 including ship cost but I have received a complete different product but is just worth Rs 50 , have raised a complaint to the help desk email alias available on the site but still have not received any revert. Neither the money is transferred back.
This is serious customer abuse were we are paying a huge amount of money for a completely different product were as actual delivery is completely different experience and definitely no one is going to order further from this site.

The order number for the product is12861.

Image of the order placed and actually product received is completely different.

Image Uploaded by Akanksha Sisodia:

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