| Name of Complainant | |
| Date of Complaint | August 3, 2020 |
| Name(s) of companies complained against | Coolwinks private limited. |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I feel Coolwinks executives aren’t listening or understanding my situation and issues.
Order ID: CW0307206908183
The query is related to the past order with this order and I am explaining it to you. The order delivered to my parents on 17th july evening. I told my father to keep it on my draws where I use to keep eyeglasses. Further my mom asked to return it as I wasn’t at home so that I can check it and on her advice I placed a return for the order. The pickup had to be done within 4 days but pickup boy arrived soon on another day itself. In hurry my mother sent you the identically looking frames in which one frame was exactly the same and just one black small metal stick was missing on another. Being the same appearance of eyeglasses she had picked and given that to pickup boy. I had called coolwinks on 25th july regarding the product wether they’ve received or not and they said they’ll check the quality and initiate the refund within 48 hours. But on 30 july I got a call from coolwinks and he said the refund couldn’t be initiated as product received is wrong, and on that day with unawareness as I was not at home, I said them that they’ve sent right product and requested them to recheck it. On 31 they called me and I was talking to sr. Executive mr. hardik sir and he said the same and I explained him the scenario that there may be the right product left in home as there is a chance my mom sending the another spectacles as they’re same looking. After explaining to him I asked him to arrange a call on 1st Aug so that I can confirm to parents wether this was the scenario. I on 1st Aug confirmed coolwinks that right ones are with me and my parents are ready sending it to coolwinks address so that you can check it and asked me to send you apologies as it was mistaken they’ve prickled by same appearance of frames. My one of friend with coolwinks registered number: 8827240781 said that the same case was with him times ago and he sent the products to coolwinks.
Please accept the frames and check and refund my parents hard earned money as they’re in tention. On top of that coolwinks executives are saying that my past order was also wrongly sent, but I confirmed from the receiver of that delivery package was opened and had tape on that. Coolwinks also doesn’t provide proper coverings and security sealing of package as amazon, lenskart and flipkart provide good packaging with seal. I request coolwinks to not judge me from past order, as they even didn’t brought this issues on that time itself.
It’s my humble request. We’re helpless, please accept apologies from my parents and me and understand and initiate refund sir as I am ready to send right product. Hope you’ll understand.
Yours faithfully.
