| Name of Complainant | |
| Date of Complaint | October 10, 2022 |
| Name(s) of companies complained against | Agoda |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I made a reservation through Agoda for a hotel in Rishikesh on 7 Oct. Payment was made online thru my credit card and I also got a booking confirmation. When I called the hotel right after the booking, the number was wrong. Upon reaching the hotel they denied check-in.
The Hotel owner clearly said that we do not cater bookings done from Agoda.
Please help me with my refund because this is absolutely unprofessional. I had to search for a new hotel at 10:30 PM which wasted a lot of time. I also called the customer support number but they didn’t provide any help.
City:Rishikesh,
Property: Hotel Alruma,
Date: 07/10/2022,
Booking ID: 790384937,
Thank You
Hardik Bhatia
