| Name of Complainant | |
| Date of Complaint | December 13, 2023 |
| Name(s) of companies complained against | Meesho |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Customer Support Team,
I have placed my order on Meesho app on 28/11/2023 & 03/12/2023 respectively and I have been received both product with poor quality on 02/12/2023 & 06/12/2023. Upon checking, I have received the wrong product and filed a return request.
Order number is as under: –
Sub Order ID – 482483401014_1 – Divine Home Décor Digital Print Curtains for Door 7 Ft. pack of 2 pcs on dt: 28/11/2023
Sub Order ID – 685606105349_1 – Ravishing Blankets, Throws & Quilts – Double dt: -02/12/2023
Therefore, I raise return request to the app but they gave it through QC process but i got completely poor quality product that’s why it failed in QC. I urged them to do it to non QC pickup and call them but they don’t do anything and my pickup cancelled again and again. I also contacted the courier partner they asked me that Messho don’t listen their request.
the delivery agent rejected the pickup saying the quality checkup failed as the original order product images doesn’t match and asked to file a complaint. How will they match if they send a wrong product. I have called the customer care and they are saying that return option is not available as i have cancelled previously some other products and they cannot help. Totally Different from I ordered one. So I return requested. But Courier side told Quality Check Shows for me so i can’t take return pickup and update quality failed on 5th May. Again I contact Meesho Customer Team they told we update exception non QC and reinitiate. But again and again Courier side updates QC Failed. Same Repeat upto today (13-12-2023). Now Meesho Support Team Said Your Profile under the Poor Quality so can’t return and refund.
See attachments of poor quality product received & Invoice of product
Kindly look into the matter and do the needful on priority basis without any further delay.
Thanks & Regards
Ketan Gupta & Poorvi Gupta
Hey Ketan, we understand your concern about the return. Our team has confirmed that the product was delivered successfully, and currently, we can only proceed with a pickup and quality check. You should have received an email from our team explaining the situation. Your ticket ID is 8702272897829. We kindly ask for your understanding and cooperation in this matter.