| Name of Complainant | |
| Date of Complaint | March 1, 2021 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered Designer Fashion House Montblanc Ball from Flipkart on February 11, 2021Order ID – OD120992144643158000 and this I received on February 17, 2021 but the wrong product (without brand logo) was shipped to me.
I complaint this against this same day and submitted images through mail same day.
As per the conversation with customer support center they arranged the replacement for the same but at the time of replacement I received call from Flipkart that we are not able to provide you replacement and refunded the amount and they cancelled the replacement, however I have not received any msg from them to refunded my amount.
Then I again make a call to customers support center to confirm when will I get the refund but they answer that we have not issued any refund we can only replace the product and they issued replacement again. But again I received same call from flipkart that we have already issued your refund and Cancelled the replacement.I have not received any msg from them to refunded my amount and I called flipkart again then they replied it could be called by seller or deliver boy don’t answer that type of call again we are issuing replacement again for the same. But at the time of replacement date again my replacement has been cancelled and my account has been blocked. They told me to wait till 28th February 2021 for better resolution.
I also received mail from flipkart to submit my identity proof. I submitted the same.
I called on 28th February regarding the solution, but they answered that we cannot give you any resolution regarding the same and advice me to take the legal action.
For this I am attaching all screenshots of our conversation.
Kindly resolved the issue ASAP.
Image Uploaded by Rohit Bhatia: