|Name of Complainant
|Date of Complaint
|November 20, 2023
|Name(s) of companies complained against
|Category of complaint
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Bus Coach No: DL51EV0975
Travel Date: 19th November 2023
I encountered a series of issues that severely impacted my travel experience and resulted in significant inconvenience. I had booked a Nue Go bus scheduled to depart at 7 am from a specific pickup point. Unfortunately, I faced misinformation from the bus conductor regarding the exit gate at the Delhi Metro station, causing a delay in my arrival at the pickup point.
Despite my efforts, I reached the pickup point at 7:03 am, just three minutes late. To my dismay, the bus had departed without any attempt to contact me or confirm my arrival. Subsequently, when I inquired about the next stop where I could join the journey, the conductor provided no assistance and advised me to contact customer care.
Upon contacting customer care, I was again directed to seek information from the conductor. This lack of coordination and assistance left me stranded without clear instructions on how to catch up with the bus. I find this unacceptable, as the service provided did not meet the expected standards of customer care and support.
I would like to highlight the following concerns:
Misguidance by Bus Conductor: The misinformation provided by the bus conductor regarding the exit gate at the metro station led to my delay and subsequent issues.
Lack of Communication: No attempt was made to contact me despite the negligible delay of just three minutes, leaving me unaware of the bus’s departure.
Inadequate Assistance: The conductor failed to provide information about the next stop or offer any guidance on how to catch up with the bus, and customer care redirected me back to the conductor without resolution.
I request a thorough investigation into this matter and appropriate action to prevent such incidents from occurring in the future. Additionally, I would appreciate compensation for the inconvenience caused, as I was left without transportation and faced unnecessary challenges in reaching my destination.Image Uploaded by Niroj Kumar Meher: