I took a Jio Fibre connection with just the internet provision on May 6, 2021. I wanted to add a set-top box to the same connection for which I then called the local vendor who had installed my Jio internet. They informed me that I cannot add on a set-top box to the existing connection, instead, I could cancel the current connection and take a new one. All this happened on May 31st.

I check for methods to cancel my connection and I see that Jio recommends the use of cancellation over WhatsApp. I go ahead and cancel the same over WhatsApp on May 31(Screenshot attached). Then, I call up the local vendor to request a new connection. I get a call from the sales team and I tell them my concern. They ask e to send the details of my cancellation, location details, etc. I did the same(screenshot attached). I had also asked them to confirm if my connection cancellation request was through. They confirmed over a call that the cancellation was under processing.

On June 7, I get a call from a Jio personal asking what I would like to do with my account. I tell her the same story and she initiates a cancellation request and she confirms that my account is still under TRIAL period. Today I get an email from Jio saying that my account has been suspended and I call up the customer care to know the status. She confirmed that the account cancellation is under process but my cancellation happened after the TRIAL period.

I had raised a cancellation request over Whatsapp. The request not getting raised is not an issue on my end.

Kindly help me resolve this issue.

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