Name of Complainant	SUSHRUT KUMAR GHOSH
Date of Complaint	November 22, 2018
Name(s) of companies complained against	Vodafone
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Text of Complaint by SUSHRUT KUMAR GHOSH:

 

To,
Appellate Officer,

Vodaphone Ltd.,

Kolkata, West Bengal.                                                                  
 Attn Mr. Sudipta Kumar Sen, Mo – 9830140409.

E-mail : appellate.kol@vodafoneidea.com

vodafonecare.kol@vodafoneidea.com

 

Dear Sir,

Re :    Complaint  : Deficiency in service – Refund prepaid balance and compensation. Mobile connection No  – 8697804997 -.

In the above mobile connection no  – 8697804997, the present available balance in main account is Rs. 68.11.

At the time of checking the balance by dialling *111#, I observe that you are notifying “ Outgoing Validity:23-Nov-18”.

Since the validity of both incoming and outgoing calls are unlimited in the main account balance, the notification of restricting outgoing calls, is illegal and restrictive practice.

Contacting your customer care on 20/11/18, they are informing that I have to take validity pack for 28 days on payment.

 

Please let me know the following:

1. Who has introduced the validity pack in prepaid connections? Is it Vodafone or TRAI?
2. If it is Vodafone, then whether TRAI has approved such innovative method of compulsorily extracting money from the customers?

Please note that

1. At the time accepting last top up of Rs.100/- in my mobile number, you have not given any hint of de-activating the out-going calls. The validity, therefore stands for unlimited period;
2. On 05/12/2017 (10:26:31 Hrs) you have charged Rs.20/- for re-activating connection no  – 8697804997, without prior intimation and without  giving  any cogent reasons; and

• In the current year, you have deactivated another number 8697008971, with sufficient prepaid balance, without prior intimation and without giving any cogent reasons.

All your above acts reflect major deficiency in giving service to bonafide customers. I feel that I have been cheated by your company.

You are therefore requested to remit me the Balances outstanding in both the numbers i.e.   – 8697804997- and  – 8697008971 –  along with a token compensation of Rs. 5,000/- for the inconvenience.

Please note that  deducting pre-paid amounts without prior information , valid consent and assigning  any acceptable and cogent reasons  constitute major deficiency due to the fact that pre-paid amounts are placed as trust fund and such deductions constitute BREACH  / FRAUDULENT MISAPPROPRIATION OF TRUST  FUNDS.

 

In addition please take a careful note of the following :-

 

1. All communication to be sent to me by e-mail [ sushrutghosh55@rediffmail.com ] followed by duly signed copy of the mail mentioning the name and designation of the authority signing the same, in order to conform to the transparency norms.
2. Please inform me urgently the Name, Designation, contact number and e-mail address of your Company’s CEO / CMD and your immediate higher authority. In case you are unable to send the same immediately to me by e-mail, please let me know the reasons for the same.
3. Please send your reply / comments /observation covering all the points stated above within -7- working days from the date of his communication, by e-mail followed by duly signed letter with signature and name & contact number of the competent authority and arrange payment of Rs 5,150/- (approx) by Demand Draft.
4. A copy of this communication should be mailed to TRAI for their perusal and follow-up.
5. This communication is without prejudice and I reserve my right to approach appropriate authority / forum and claim cost/ expenses / consequences / damages / compensation deemed fit.
6. In case you want any clarification, please contact over – 8697804997-.
7. Kindly acknowledge receipt of this communication per return e-mail, immediately.

 

 

Regards,

 

SUSHRUT  KUMAR GHOSH. Kolkata,  22/11/2018.
Mobile No –  – 8697804997-.
e-mail – sushrutghosh55@rediffmail.com
Address :
FLAT NO – 1B, FIRST FLOOR, 5D – BEDIADANGA FIRST LANE
SHANTI APARTMENT, DISTRICT : SOUTH 24 PRGANAS,
CITY – KOLKATA, WEST BENGAL – 700039.
No – VODA/ 01/2018-19.

 

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