| Name of Complainant | |
| Date of Complaint | August 3, 2018 |
| Name(s) of companies complained against | Vodafone, Vodafone Complaints |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Mam
I have port my BSNL mobile number (9466908833) in Vodafone. I visited Vodafone store at JMD mall Gurgaon for MNP. At that time, I request to Vodafone executive for prepaid sim card but they give me postpaid SIM card without communicate to me and capture my biometric for this. When I know about this, I ask to Vodafone executive, why they capture my biometric for wrong sim card, then they told me this SIM card belong to Haryana and you need to go same place where from you got this SIM. On the say of Vodafone executive, I went to same place where from I got that SIM card after travelling 200-250 KMs (Gurgaon to Bhiwani). When I visited vodafone store at Bhiwani they say to me for going to Gurgaon (Bhiwani to Gurgaon).
I am asking to Vodafone when I request for prepaid SIM card than why they give me postpaid SIM card without communicate to me. Why they say me to go that place for SIM card. Everyone know that sim card is available free of cost at each corner in every city but my number is very important for me so I have visited.
Right now my sim card is de-activate by Vodafone and after many calls or mails no one is responding. Rather than to solve my problem Vodafone executive is saying me over phone” they are not setting to read my mails or complaints”.
Every time Vodafone executive ask me go to Vodafone store but I did not get any solution from Vodafone store. I have visited many times at Vodafone store (20-25 time or more).
My mobile no is currently de-activated by Vodafone and after many mails or phones, they are not activating my sim card nor convert it into prepaid.
Vodafone has cheated me a lot. I have a very big loss due to Vodafone.
I am requesting you to please take a necessary action against Vodafone.
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