| Name of Complainant | |
| Date of Complaint | July 17, 2025 |
| Name(s) of companies complained against | SWIGGY |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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I am filing this complaint against Swiggy due to repeated service failure in two separate food orders, which caused me significant inconvenience and physical distress.
Order ID: 211151016684236 Date: 11 July 2025 Time: 3:34 AM Amount: ₹608 (refunded) Issue: Delivery agent allegedly consumed food, leading to cancellation and delay.
Order ID: 211668670670157 Date: 17 July 2025 Time: 3:29 AM Amount: ₹450 Issue: Delivery agent again failed to deliver, wasting over an hour and leaving me hungry.
These incidents caused me stomach pain due to late-night hunger and resulted in lost time and emotional stress. Despite one refund, the recurring nature of this issue demands legal accountability.
I request compensation for deficiency in service and the distress caused. I’m also seeking preventive action to ensure this does not happen again to other customers.
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