| Name of Complainant | |
| Date of Complaint | June 24, 2023 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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Dear Sir/Madam,
I am writing to file a formal complaint against Paytm regarding an issue I have been facing with their services. On 08/06/2023, I noticed an incorrect deduction of Merchant Discount Rate (MDR) charges from my Paytm account. Instead of deducting the agreed-upon amount of Rs. 74, Paytm erroneously deducted Rs. 740 from my account.
I immediately raised a complaint regarding this matter with Paytm on 12/06/2023, and despite the two weeks that have passed, I have not received any response or resolution from their customer support team. The lack of communication and delay in addressing my concern is highly frustrating and demonstrates a disregard for customer satisfaction.
I would like to bring to your attention the following details of the transaction:
Transaction Date: 08/06/2023
Transaction ID: 5C094800klZ7
Amount Deducted: Rs. 740 (instead of Rs. 74)
Complaint Reference Number: 9550995868
I have attached all relevant supporting documents, including transaction receipts, screenshots of the incorrect deduction, and copies of my previous communication with Paytm, for your reference.
As a consumer, I believe that Paytm has violated my rights by incorrectly deducting an amount that is ten times higher than what was agreed upon. I request the Consumer Court to intervene in this matter and help me obtain a fair resolution. My expectations are as follows:
1.Refund of the excess MDR charges amounting to Rs. 740.58 (Rs. 811.03 – Rs. 74.45).
2.Appropriate compensation for the mental stress, inconvenience, and loss of time caused by Paytm’s negligence in addressing my complaint within a reasonable time frame.
3.Assurance from Paytm that such discrepancies will not occur in the future and that they will improve their customer service to ensure prompt resolution of consumer grievances.
I kindly request the Consumer Court to initiate an investigation into this matter and take appropriate action against Paytm for their negligent behavior. I trust that the Consumer Court will ensure a fair and just resolution to this issue.
Thank you for your attention to this matter. I look forward to a prompt response from the Consumer Court.
Yours faithfully,
Thottadi Praveen Kumar
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