| Name of Complainant | |
| Date of Complaint | August 16, 2026 |
| Name(s) of companies complained against | Hopscotch and also shawdowfax ( delivery partner) |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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Complaint Against Hopscotch – Refund Not Received and Return Issue
I am filing this complaint against Hopscotch for not processing my refund despite multiple follow-ups, even though the return was collected.
I purchased a dress and initiated a return through the Hopscotch app within the return period due to size issues.
A Shadowfax agent collected the item but did not scan or confirm pickup. The next day, another agent came for the same pickup, revealing a possible lapse or unauthorized collection.
I immediately informed Hopscotch customer support. Despite repeated follow-ups, my refund has not been credited. Hopscotch claims it was initiated on 24 July 2026, but I have not received it.
I also continue to receive return pickup calls from Shadowfax even after the item was taken, showing poor coordination between Hopscotch and its logistics partner.
As a result, I have lost both the product and the refund, with no resolution despite repeated follow-ups.
Relief Sought:
Immediate refund to my original payment method.
Compensation for inconvenience and mental stress.
Investigation into the failed return process.
Written confirmation of resolution.
I request the Consumer Commission to direct Hopscotch to resolve this issue promptly and provide the refund along with appropriate compensation.
Image Uploaded by Nimitha Shetty: