| Name of Complainant | |
| Date of Complaint | October 5, 2026 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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I purchased a television through Flipkart, but the product was delivered in defective/damaged condition.
After delivery, Flipkart arranged an installation visit. The installation technician inspected the television and did not install it because the TV was damaged/defective. Therefore, the product could not be used from the time of delivery.
I immediately requested Flipkart to provide a replacement/refund. However, despite repeated complaints and follow-ups, Flipkart denied the replacement and has also failed to provide my refund.
I have raised multiple complaints through Flipkart’s grievance/customer support channels. More than one month has now passed, but I have still not received a proper resolution, replacement, or refund. I have also not received a satisfactory status or explanation for the continued delay.
The issue should not be treated merely as a warranty or installation issue because the television was received damaged/defective and the installation technician himself did not install it after identifying the issue.
I request the National Consumer Helpline to take up my grievance with Flipkart and seek the following resolution:
Full refund of the amount paid for the defective/damaged television, without further delay; OR an immediate replacement with a new, defect-free product, if I expressly choose replacement.
Written confirmation of the resolution and refund/replacement timeline.
Appropriate compensation for the prolonged delay, inconvenience and repeated follow-up caused by the failure to resolve the matter.
Appropriate action regarding the failure to provide a satisfactory resolution despite my repeated complaints.
I am attaching the order details, invoice, photographs/videos of the damaged TV, installation visit details, Flipkart complaint/grievance records, replacement denial details and other relevant documents as evidence.
I request that this grievance be treated as an unresolved consumer complaint and that Flipkart be directed to provide a proper resolution at the earliest.
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