Name of Complainant	vimal srivastava
Date of Complaint	July 19, 2018
Name(s) of companies complained against	Flipkart, Flipkart Complaints
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

To,

The Managing Director and CEO

FLIPKART INDIA

BANGLURU

RE: ORDER NUMBER OD112779409091413000

SUB: Harassment, probable cheat and fraud

Dear Flipkart India head

Your immediate attention is drawn on following urgent points:

1. On 7^th JUL 2018 @ 10:16 AM after going thru your advertisement on your web page, I placed an order for ^{Brother Brother?? DCP-2520D Multi-function Printer} color laser.
2. 100% advance payment was done for the same while placing order and I received a parcel on 11^th JUL 2018.
3. While opening the above parcel I found that I have been sent a laser black brother MFP, which was not my order and I immediately raised the issue with flipkart thru the cell.
4. I was promised that my product shall be delivered to me thru a replacement by 17^th July 2018 and I have to wait though I have paid money.
5. Since 11^th JULY till 16^th JULY every day I called flipkart team over phone and explained that please see I get the right product as per my order only.
6. On 17^th JULY 2018 I received another parcel and earlier one was picked back.
7. It was shocking while I opened the parcel as I found an old and used box of canon brand with QUAKR tape in torn condition with top sealed and I did not open it further.
8. I again spoke with customer care which was useless as even after speaking for an hour neither cse nor supervisor Mr. Rizwan as he told me his name give me some answer.
9. I was promised that by 18^th JUL 2018 around 09:00 PM some one from flipkart would call me and give resolution.
10. On 18^th JULY I called twice one at 07:30 PM and other after 09:30 Pm to your CSE’s but no resolution came in.
11. I received that today around 01:00 PM someone from flip kart will call me but this also did not happen, proving the connivance of flipkart with seller.
12. I have undergone lot of mental pressure, trauma and harassment by flipkart and I allege that it looks like flipkart is hand in gloves with seller for cheating and doing fraud with customers.

It is therefore requested that:

1. Immediately I am given the product ordered.
2. Though any money can’t replace the agony, mental tension, trauma and harassment due to act of flipkart, I feel fit that an amount of 25,000.00 would be adequate to compensate the same, which may please be remitted to me per return failing which I shall be free to explore all available avenues for remedial action.

Thanking you,

VIMAL SRIVASTAVA

Image Uploaded by vimal srivastava: