| Name of Complainant | |
| Date of Complaint | November 18, 2022 |
| Name(s) of companies complained against | Ajio |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Product was listed in the website with MRP 139/- per piece with a discount making the final price payable as Rs.111/-. However on receipt of the product, the MRP printed on the tag was only 109/-. Upon raising the issue with customer care by mailing to customercare@ajio.com, they were just justifying their mistake and were not even apologetic.
I had raised a complaint about a mismatch in the MRP, following which I was awarded a refund of Rs.50/- from Ajio. The same has been credited to Ajio wallet and not to my account. I am unable to transfer this to my account. This is as good as they have not issued any refund as they expect me to use this amount at Ajio itself and this is not agreeable to me as I do not intend to make any further purchase from Ajio.
Now, the company giving an absurd reason that they cannot transfer anything less than Rs.100/- to my bank account. I fail to understand the logic behind this argument. I have been overcharged by the company and they have refunded the amount they overcharged to some wallet which I have no intention of using. They are further stating that the amount swindled out of me is not sufficient to issue a refund and they want me to allow them to swindle more so that they can issue a refund. I do not understand the logic behind this statement. If consumer helpline is indeed intended to help the customer, they would not have come up with such an illogical response. Here, I have been cheated and the company is dictating terms. How can this be justified?
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