Charging for Plans for Past one year – Every time given assurance of Removing the same

Name of Complainant Anupam Batra
Date of ComplaintApril 29, 2020
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Anupam Batra:

Hi,

I visited abroad last year in June. Moving there, just to make payment for flight, i had to activate vodafone international roaming for just one day. Since then they are continuously charging for international roaming inspite of informing them after every bill. If i dont pay bill,  they stop services and dont allow to port unless payment being cleared. After payment being made, they assure it will not be charged, but again next bill the same is charged.

Nowhere does there website or app allows to deactivate this service. I deactivated the same using mobile, it was again generated by them

Image Uploaded by Anupam Batra:

Charging for Plans for Past one year – Every time given assurance of Removing the same

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