Name of Complainant	R Arunkumar
Date of Complaint	October 17, 2018
Name(s) of companies complained against	Altimetrik
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

I have ordered an item from Amazon and it was displayed as 399 but I have received a product with a MRP as 299. So I come to know that they have overcharged me. I am not aware that how many of them have ordered the same. Even I am trying to post the same in the comments section but they have smartly blocked in displaying the same. I have had a chat with the customer care and they haven’t responded promptly. In short I will say that this is a kind of forgery.

Following are the Chat conversation.

Me: I want to know know about the overcharge of one of my product
which is 299 and it has charged as 399
You are now connected to Aravind from Amazon.in
Aravind: Hello, my name is Aravind. I’ll certainly try to help regarding your concern.
Me: Lista Stainless Steel Multi Functional Hammer Axe Hand Tool Kit (Multicolour)
its labelled as 299 and it has charged as 399
Aravind: I am sorry to hear that your item price is marked as Rs. 299 in MRP but you have charged Rs.399.00. I’ll surely help you with that.
May I know the order ID you’re referring?
Me: Let me check that
# 404-9499766-8620330
Aravind: Thank you for providing your Order number.
Me: I hope this to be cleared as soon as possible! I have been using Amazon more than ever. I have placed more than 5 offers in the past 1 week
Aravind: For the quickest resolution, I would request you to please provide us the snapshots of the item with the MRP prce which you’ve received so that we can take appropriate action against the seller. Send it to e-mail address “cs-reply@amazon.in”.
Once I receive the snapshot from your end, I will help you with extra refund. Hence I request you to not to worry.
Me: one moment
Aravind: Yes, Sure.
Take your time.
Me: Mail sent with the subject : Snap shot
from my registered mail id (rajramarun@gmail.com)
Aravind: Thanks for the details.
Let me check.
Thanks for sending it,
Me: Even I have tried posting the comment, Your review could not be posted.
Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines:
http://www.amazon.in/review-guidelines
Lista Stainless Steel Multi Functional Hammer Axe Hand Tool Kit (Multicolour) ★★ from arun on 16 October, 2018
Cheating from Amazon.
The original cost itself 299 but they are selling for 399. Really shocked seeing this and plan to stay away from this kind of online purchase. Also the product seems to be an old one. Never expect this kind of cheating from Amazon.
Aravind: To make this right, I will have forwarded gift card of Rs.100.00 to my lead. It will be credited in your account within.
*1-2 hours from now.
Me: Thats ok but what about the inconvenience you have caused for me ? I think what you are doing is a A-Class forgery
This is not costumer service! I am scared to place order going forward in Amazon
Customer*
Aravind: I understand this must be annoying and upsetting. I’ve already reported seller to our department to make sure this won’t happen again. they will take immediate and necessary action against the seller person regarding this issue and I assure that this will not happen in your future orders. I hope you consider this as an isolated incident and give us another chance in future.
We are really working hard to provide the best level of service to the customer but we failed in this case. Please do apologize for the inconvenience caused to you in this case.
Me: I want this to be escalated and m going social about this!
What bothers me is that you guys not allowing me post a review.
You gotta better explanation than the standard templates you use for other customers.
You are now reconnected with a new agent manan.
Me: Please view the previous chat conversation
manan: Hello, my name is manan. I’m sorry your previous chat disconnected. I will try and pick up where you left off.
Please be online let me check it.
Me: Sure
manan: For that you have to tell me some information.
Me: What is that you would like to know? I have already provided all the info above.
Feel free to ask your silly question that has no meaning .
manan: Could you please tell me email id.
And billing address.
Me: may i know for what purpose you are asking my mailing address?
email id already given
rajramarun@gmail.com
manan: For opening your account.
Me: mail id is enough right?
manan: No.
Me: To open my account all you need is my email. What is the reason for my mailing address?
manan: Please provide me billing address.
Me: You have my order id cant you get my address from there?
manan: I am really sorry but I am not able to open your account .
Withour billing address.
I hope you understand that.
Me: flat no 631, dvs developers sai engineer’s apartment maduraimeenakshipuram, yamunai agar, iyenchery road, urapakkam
chennai
603210
manan: Thank you so much.
Please allow me a minute .
Are you talking about Lista Stainless Steel Multi Functional Hammer Axe Hand Tool Kit (Multicolour)
its just for conformation.
I don’t mean to rush you, but we’ve been idle for 1 minute. I want to make sure our chat’s still connected. If you aren’t able to respond in 1 minute, this chat will close.
Me: Yep it is
manan: Okay .
Me: Lista Stainless Steel Multi Functional Hammer Axe Hand Tool Kit (Multicolour)
manan: As I have check its price is 399 rs
Me: Boss I think you are starting from the beginning
Already we have shared all the snapshot to Aravind of your team
you are not interested to chat means please connect other guy who can be more responsive
manan: Okay let me check it.
Okay.
You want diffrence amount.
Am I correct Arun?
Me: Me: I want to know know about the overcharge of one of my product
which is 299 and it has charged as 399
You are now connected to Aravind from Amazon.in
Aravind: Hello, my name is Aravind. I’ll certainly try to help regarding your concern.
Me: Lista Stainless Steel Multi Functional Hammer Axe Hand Tool Kit (Multicolour)
its labelled as 299 and it has charged as 399
Aravind: I am sorry to hear that your item price is marked as Rs. 299 in MRP but you have charged Rs.399.00. I’ll surely help you with that.
May I know the order ID you’re referring?
Me: Let me check that
# 404-9499766-8620330
Aravind: Thank you for providing your Order number.
Me: I hope this to be cleared as soon as possible! I have been using Amazon more than ever. I have placed more than 5 offers in the past 1 week
Aravind: For the quickest resolution, I would request you to please provide us the snapshots of the item with the MRP prce which you’ve received so that we can take appropriate action against the seller. Send it to e-mail address “cs-reply@amazon.in”.
Once I receive the snapshot from your end, I will help you with extra refund. Hence I request you to not to worry.
Me: one moment
Aravind: Yes, Sure.
Take your time.
Me: Mail sent with the subject : Snap shot
from my registered mail id (rajramarun@gmail.com)
Aravind: Thanks for the details.
Let me check.
Thanks for sending it,
Me: Even I have tried posting the comment, Your review could not be posted.
Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines:
http://www.amazon.in/review-guidelines
Lista Stainless Steel Multi Functional Hammer Axe Hand Tool Kit (Multicolour) ★★ from arun on 16 October, 2018
Cheating from Amazon.
The original cost itself 299 but they are selling for 399. Really shocked seeing this and plan to stay away from this kind of online purchase. Also the product seems to be an old one. Never expect this kind of cheating from Amazon.
Aravind: To make this right, I will have forwarded gift card of Rs.100.00 to my lead. It will be credited in your account within.
*1-2 hours from now.
Me: Thats ok but what about the inconvenience you have caused for me ? I think what you are doing is a A-Class forgery
This is not costumer service! I am scared to place order going forward in Amazon
Customer*
Aravind: I understand this must be annoying and upsetting. I’ve already reported seller to our department to make sure this won’t happen again. they will take immediate and necessary action against the seller person regarding this issue and I assure that this will not happen in your future orders. I hope you consider this as an isolated incident and give us another chance in future.
We are really working hard to provide the best level of service to the customer but we failed in this case. Please do apologize for the inconvenience caused to you in this case.
Me: I want this to be escalated and m going social about this!
What bothers me is that you guys not allowing me post a review.
You gotta better explanation than the standard templates you use for other customers.
Please take your time to read the above conversation
manan: Okay.
Arun, I do understand your concern because I am also a customer after this office please do not worry I am escalating to lead and our center department they will take a action on this issue and now I am issing the price difference amount in your amazon pay balance .
PLease do not worry I am taking a personal issue so please do not worry I will do the needful for you and I make sure its not happen again.
Me: Thats ok but what about the inconvenience you have caused for me ? I think what you are doing is a A-Class forgery
This is not costumer service! I am scared to place order going forward in Amazon
Customer
manan: arun, I am really sorry you have faced the this type of issue.
and now may I know what can I do best for you ?
I hope we are connected ?
Me: yes
How about you refund my order amount back to me?
manan: Arun, I am issuing the price difference amount in your amazon pay balance.
Me: Your comment: arun, I am really sorry you have faced the this type of issue.
and now may I know what can I do best for you ?
thats I have asked the order amount
manan: As I have checked you have paid Price: Rs.399.00 and price showing Rs 299.00 so please do not worry now I am issuing the difference amount Rs 100 in your amazon pay balance .
Me: Ok thank you. when can I expect the amount to get updated in my my amazon pay?
manan: Arun, please be online I am issuing the right now.
Me: I’m online
manan: Okay thanks please be online.
Thank you for being online.
Me: Yep
manan: It taking bit more time so please be online.
Me: sure
manan: Thank you.
Me: ..
manan: Please be online I am initiating it .
So its taking 2 minute for that.
Me: hmm
manan: Thaks for being on hold, arun
Me: Yep
manan: I have issued the rs 100 in your amazon pay balance so please check and confirm me .
Me: Yep it has been added
manan: Please feel free to let me know Apart from this Is there anything else I may help you?
Me: nope
manan: Thank you so much for contacting Amazon.It was nice to talk to you 🙂
Please click on “End Chat” button to close this window.
arun, Please click on “End Chat” button to close this window.

Image Uploaded by R Arunkumar: