| Name of Complainant | |
| Date of Complaint | January 12, 2026 |
| Name(s) of companies complained against | zomato |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I have placed an order on zomato under an offer of ‘buy 1 get 1 free’, after the payment was completed the order quantity was displayed as ‘1x’, hence I contacted the restaurant, they informed that there is no such offer going on, whereas on zomato that offer was visible, i informed that I would not take the order if i am not getting ‘2x’ quantity as displayed on zomato, the order was then cancelled and no refund was provided, I have written email to zomato but there is no reply or acknowledgement of complaint. I have attached screenshot of order that shows 1x items, whereas the payment was taken in accordance with buy 1 get 1 free offer. There is no human to contact to, no one on chat or call, its only chatbots with fixed reply and no resolution to this unfair trade practice.
Image Uploaded by Salman Shaikh: