1. My connection was private. Some representative outside my office building asked for my permission to upgrade plan provided i give my office id card photo and convert to corporate plan. My company doesnt own my connection. I had corporate plan.

2. I wanted to change to family plan via voda fone app. however when i click on any option it says error and i was told by 199 in march to visit vodafone shop.

3. My company is not involved and hence doesnt provide any letter on letterhead to convert connection to private. They dont care as this is my personal number.

4. So i kept trying to change plans in voda fone app and by mistake activate redx plan.

5. within 2 hours of redx activation i dont see improvement in my network reception. I get the plan changed. This is around 20th march 2020

6. i am told by 199 person that once bill is generated they will adjust. reference number  4-60544011242 generated on 20th march 2020.

7. Since lockdown i am not able to talk to any one on 199 or 55666. The  calls  get dropped significantly. so i cannot give you docket number.

8. I have paid the bill as of today 16th april. However i am requesting wavier of the exit charges on redx plan which was active only for around a day.

I feel cheated. with 3K i could have paid 5 months worth of my current plan.

I have to pay 5 months of money for nothing but a day of redx plan with no significant change in my network reception.

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